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CUSTOMER HELP

Our Site
Thank you for visiting our site. We offer an original and unique stencil catalog featuring over 1,000 designs. You can search through our catalog by either typing key words in the top search window (for example, "flower") or view our stencils by main categories using the drop-menu. Each stencil has a standard size (the size of the design, not the sheet) and either one or more overlays (each overlay is a separate sheet that is placed over each other to create a multi-colored design). Most of our standard stencils can be customized in size (increased or decreased) or thickness for an extra fee. In addition to our catalog, we offer a custom design and lettering service. We can create a custom stencil based on a your specific needs. Finally, make sure to visit our Idea & Tips section. You may find some helpful ideas for your own projects.

Our Products
All of our standard stencil products are laser cut on hazy, re-usable Mylar plastic, on either 5 or 7.5 mill thickness. Extra large or special stencils for embossment are cut on thicker material (10 or 14 mill). Special one-time use stencils for custom lettering projects or other applications are cut on an adhesive Vinyl stencil material. Our stencils can be used with virtually any type of paint (water-based, oil-based), stain, plaster, etc. If you plan to re-use a stencil, it's recommended to store it in a flat position.

Our Guarantee
We carefully check every stencil before it's mailed. If a stencil is damaged once received, please return it to us: Stencil Planet, 18 William St. (1st Floor), Summit, NJ 07901. Stencil Planet will mail you an identical replacement stencil at no charge.

Delivery Time and Postage:
All standard orders are normally dispatched within 2-3 working days from our New Jersey office. Custom orders usually takes 5-10 business days to dispatch, depending on the order. Customers have the option to ship packages via US Postal Service or UPS. Please note that only UPS packages can be tracked. Also, USPS packages can be shipped to P.O. boxes and military addresses (not UPS). Approximate shipping time and cost for a standard package are shown below.

USPS First Class/Priority Mail US/Canada Rest of World
Estimated Shipping Time
(from dispatch date)
2-4 days 4-8 days
Estimated Postage and Handling Cost
(up to 1/2 lb.)
$5-6.50 $10-20
UPS Ground (US only)
Estimated Shipping Time (from dispatch date) 2-6 days NA
Shipping and Handling Cost $6-$9 NA
UPS 2nd Day (US Only)
Guaranteed Shipping Time (from dispatch date) 2 days NA
Shipping and Handling Cost $14-$20 NA


Order Confirmation & Tracking
All orders are given a confirmation reference number displayed on the screen after it has been placed online. Please print this screen or make a note of the number for future reference. All orders shipped via UPS can be tracked (please see link one home page). If you provided us with an e-mail address, you'll also receive a confirmation via e-mail.

International Orders
Our stencils can be shipped throughout the world via Global Priority Mail. However, stencil supplies can only be mailed within the U.S. due to customs requirements.

Payments and Sales Tax
We accept all major credit cards including Visa, MasterCard, American Express and Discover. Personal checks are also accepted, but they must be received and clear before an order is dispatched. Applicable state sales taxes will be added to orders in New Jersey (7%).

Returns
Standard stencils in our catalog can be returned for a full refund, if unused and in good condition, within 30 days of purchase. Please note that all custom and re-sized stencils are cut for each order and that we can't accept any returns once the order has been shipped. Therefore, please carefully check your order before submitting it. If you have any questions, please contact us and we'll be glad to help make sure you get exactly what you want.

Security and Privacy Policy
Stencil Planet uses a secure e-commerce software to protect information such as credit card numbers that we collect from our customers. We're also committed to protecting any and all information provided by our customers. We recognize and appreciate the privileged information you are entrusting to us and will use this information solely to enable and enhance our services. Stencil Planet does not and will not rent, sell or trade data on any customer to any third party. We offer our customers on-going updates on new products and design ideas. You can, however, easily opt out of receiving these e-mails.

Copyright
All Stencil Planet's products are protected by international copyright laws. It's prohibited to copy or reproduce our designs.